When WeLab was granted a Virtual Banking license by the Hong Kong Monetary Authority, the company needed to accelerate preparation of its systems and platforms to be able to be fully operational and launch within nine months. 

Our work


To support rapid development of the systems and operational structure needed, WeLab drew on Maltem’s expertise to assist its internal project teams with the gathering and definition of business requirements, and the operationalisation of the various systems and protocols needed to enable a full and successful launch in an impressively short timeframe.


Maltem supported the company by providing access to six highly experienced Business Analysts, able to assist in-house teams in undertaking a comprehensive review of business requirements for launch, and coordinating activity across a number of in-house teams.  Maltem and supported testing phases for a number of critical, core workstreams, including:

  • Core Banking System Implementation and Payments infrastructure
  • HKMA Financial Reporting requirements
  • Customer Relationship Management and Contact Centre operations, including development of software solutions and chatbots.