Adeo Services wanted to develop and deploy a new Supplier Portal to better support the needs of its expanding global supplier network by providing a single, digital entry point for suppliers to securely access Adeo’s applications.
Adeo approached Maltem to assist with core aspects of the implementation process related to the introduction of the new portal to its own teams and supplier network. This support was critical in advance of deployment of the new tool, to ensure that both Adeo staff and their suppliers had all the information and training needed to optimise the new functionality.
Maltem experts worked closely with Adeo teams to develop comprehensive training tutorials for internal teams and suppliers on use and functionality of the new Portal. In the initial phase of deployment, Maltem also supported suppliers’ uptake of the tool, monitoring users’ experience and responding to user enquiries ensuring maximum uptake and utilisation.